Privacy Policy

Invent Logistics WLL — Last updated: January 2025

1. Information We Collect

When you make a reservation or enquiry through our website, we collect the following personal information: your full name, phone number, email address, and any additional details you voluntarily provide in the comments field. For long-term rental enquiries, we may also collect your vehicle preferences and preferred start date. We do not collect payment card details directly — all payments are handled through secure, PCI-compliant channels. We may also collect non-personal technical data such as your browser type, device, and pages visited, solely for the purpose of improving our website.

2. How We Use Your Information

The information you provide is used exclusively to process your rental reservation or enquiry, send you a booking confirmation by email, contact you to coordinate vehicle pick-up or delivery, respond to any questions or requests you submit, and send you important updates related to your booking. We do not use your personal data for unsolicited marketing or advertising purposes without your explicit consent. All communications from Invent Logistics WLL are directly related to the service you have requested.

3. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Booking records are typically retained for a period of five (5) years in accordance with applicable Qatari commercial regulations. Once the retention period has expired, your data is securely deleted from our systems. You may request early deletion of your data at any time, subject to any overriding legal obligation we may have to retain it.

4. Sharing of Information

Invent Logistics WLL does not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business — such as our email delivery provider — solely for the purpose of delivering our service to you. These partners are contractually bound to keep your information confidential and to use it only as instructed by us. We may also disclose your information if required to do so by Qatari law or in response to a valid request from a competent authority.

5. Cookies & Tracking

Our website uses a limited number of technical cookies that are strictly necessary for the site to function correctly — for example, to remember your language preference. We do not use advertising cookies or cross-site tracking technologies. We do not share browsing data with social media platforms or advertising networks. By continuing to use our website, you consent to the use of these strictly necessary cookies. You may disable cookies through your browser settings, though this may affect certain features of the site.

6. Your Rights

As a user of our services, you have the right to access the personal data we hold about you, request correction of any inaccurate or incomplete information, request deletion of your data (subject to legal retention requirements), object to or restrict the processing of your data in certain circumstances, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details provided in Section 8. We will respond to all requests within a reasonable timeframe.

7. Data Security

We take the security of your personal data seriously. Our systems implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Access to personal data within our organisation is restricted to authorised personnel only, on a need-to-know basis. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to raise a concern about how we handle your data, please contact us: Invent Logistics WLL Al Fardan Tower, Al Funduq Street, Doha, Qatar Email: sami.hammoud@group-invent.com Phone: +974 5572 0178 This Privacy Policy was last updated in January 2025 and may be revised periodically. Any changes will be published on this page with an updated date.